Cancellation & Refund Policy

Last updated: 20/01/2026

Thank you for choosing our software and development services. Please read this Cancellation & Refund Policy carefully before making a purchase.

1. Nature of Services

We provide digital services and intangible goods, including but not limited to:

• Software development services

• Custom code, scripts, and APIs

• SaaS tools and subscriptions

• API access and licenses

• Consulting and technical services

Since these services are non-physical and often customized, refunds and cancellations are governed by the terms below.

2. Order Cancellation

a. Before Service Activation / Work Start

• Orders may be cancelled if the service has not yet been activated, delivered, or work has not started.

• Cancellation requests must be submitted within 24 hours of payment.

• Approved cancellations will receive a full refund.

b. After Service Activation / Work Start

• Once service access is provided, API credentials are issued, code is shared, or development work has started, cancellation is not permitted.

• No refunds will be issued for partially completed or active services.

3. Refund Policy

a. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Services already delivered or activated

• API usage or license keys issued

• Custom development work initiated or completed

• Change of mind after purchase

• Delays caused by incomplete requirements or lack of client response

• Violation of our Terms & Conditions

b. Eligible Refund Cases

Refunds may be considered if:

• Duplicate payment is made

• Payment was deducted but service was not delivered

• Technical error on our side prevents service delivery

All refund requests are subject to internal verification.

4. Refund Processing Timeline

• Approved refunds will be processed within 5–7 business days

• Refunds will be credited to the original payment method used via Razorpay

• Processing time may vary depending on the bank or payment provider

5. Subscription Services

• Subscription fees are non-refundable once the billing cycle has started

• You may cancel future renewals at any time to avoid next-cycle charges

• No partial refunds are provided for unused subscription periods

6. Chargebacks & Disputes

• Initiating a chargeback without contacting us first may result in account suspension

• We encourage customers to contact our support team for quick resolution before raising disputes with the payment gateway

7. Contact for Cancellations & Refunds

To request a cancellation or refund, contact us with your order details:

Business Name: TweekersNut Network
Email: admin@tweekersnut.com
Phone: +919988066776
Website: https://tweekersnut.com